Faq

You don’t need to create an account before
shopping. When you place an order, an account is automatically created using
the email address you provide at checkout.

With this account, you can:

* Track your orders

* View your order history

* Save your shipping details for faster
checkout

* Receive exclusive offers and updates

You can log in using the same email address
used while placing your order:

Click on the "Log in" or
"Account" link on our website.

Enter your email address.

You’ll receive a One-Time Password (OTP)
via email.

Enter the OTP to securely access your account—no
password needed.

Yes, we require your email ID and mobile
number to ensure secure communication and a smooth shopping experience. Your
information is protected and handled with the utmost care.

Absolutely.
We take your privacy seriously. Please refer to our Privacy Policy for detailed
information on how we protect your data.

No, once created, your account will remain active indefinitely unless you choose to
deactivate it.

Yes, you can manage and update your personal information anytime by logging into your account and visiting the “Account” section/page.

We offer free shipping on all orders within India. For international orders,
shipping charges are calculated at checkout based on location and shipping
method.

Yes, we ship across India and worldwide.

For orders within India, delivery usually takes 4-5 business days, while international orders may take 10-15 business days to arrive. If we anticipate any delays with a specific item, we will inform you right away.

Yes, express shipping is available at checkout for faster delivery.

Orders are typically processed within 1–2 business days after placement.

Yes, a tracking number will be sent to your email once the order has been shipped.

To help you find the perfect fit, every product page on our website includes a
Size Chart for your reference.

Once placed, orders are confirmed via email.

Once your order has been shipped, you’ll receive an email with the tracking details.
Simply click the link or visit our courier partner’s website to track your order in real time.

You
can also view your order history and status anytime under the My Account
section on our website.

If you need to change or cancel your order, contact us within 24 hours.

Orders cannot be modified once shipped.

If your order arrives damaged or appears to be tampered with, please refuse to
accept the delivery and return it to the courier with the original packaging
intact. Also, report the issue to our Customer Care Team immediately so we can assist you further.

If you’ve received an item different from what you ordered, please contact our
Customer Care Team within 24 hours of delivery. We’ll ensure the issue is
resolved as quickly as possible.

Returns and exchanges are accepted within 7 days of delivery.

Items must be unused, unwashed, and in original packaging.

To request a return or exchange, please contact our support team, visit our Returns page, or email us directly.

Customers are responsible for return shipping unless the item is defective or incorrect.

Once we receive and inspect your return, refunds are processed within 7 business
days.

Refunds are issued to the original payment
method only.

You will receive a confirmation email once your refund is approved and processed.

Shipping charges are non-refundable (unless due to our error).

We accept all major credit/debit cards, and other secure payment options.

Yes, we offer Cash on Delivery (COD) at select locations. To check if COD is available in your area, simply enter your PIN code on the checkout page.

All payments are processed through encrypted and secure gateways.

We do not store any payment information on our servers.

We take your security seriously and do not store or retain any of your credit or
debit card information. If you suspect that your card details have been compromised, please contact your bank or card provider immediately to report the issue and secure your account.

Your privacy and security are our top priority.